Portal PostThe help desk
Let’s get your
mail moving.
A few answers from behind the counter. If something still feels wrong, we would like to hear about it.
Playing Portal Post
What am I trying to do?
Prepare the items shown in each customer’s order, then send them through the matching portal before that customer leaves. The first level guides you through an actual delivery. Icons and colours distinguish package types; later levels introduce registration, starlight and worldmarks.
What happens when I make a mistake?
A wrong delivery or unfinished departure costs a life. Wrong mail is also consumed and reduces the score. Three lost lives end the attempt. You can retry an unlocked level for free.
Does the game need an internet connection?
The counter plays offline. Optional advertising needs a connection and may not always be available. You can keep playing and retry levels without ads.
Where is my progress saved?
Levels, stars, scores, settings and an interrupted attempt are saved on this device. Portal Post has no player account or cloud-save service. Clearing app storage or uninstalling can remove your progress; support cannot restore records from a game server.
Can I change the sound and animation?
Open Options to adjust music and sound-effect volume, vibration and reduced motion. Your choices are saved on this device.
Why can’t I watch an ad for another life?
Recovery is optional and depends on eligibility and a ready ad. It is available through the optional 16+ advertising path. Cancelling or an unavailable ad never removes the free Retry option. An earned recovery restores one life and gives current customers a short grace period where the remaining schedule allows it. The level’s normal schedule is unchanged.